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Billing Exception Handling

This section outlines the procedures for managing billing exceptions, including refunds, cancellations, payment updates, and understanding credit usage within the Suno platform.

Refund Policies​

Suno's payment policies are generally final and non-refundable, but exceptions are made on a case-by-case basis. Here are scenarios where refunds may be considered:

  • Service Discontinuation: If Suno discontinues its service, a pro-rata refund will be issued based on the remaining subscription period.
  • Accidental Payment: If a user accidentally subscribes to a yearly plan instead of a monthly one, Suno may revert the payment to a monthly plan and issue a partial refund.
  • Unused Subscription: If a user starts a subscription but does not use it at all, and there are no songs generated, Suno may consider a refund.
  • Product Malfunction: Significant downtime or non-functioning features may lead to compensation in the form of credits that carry over to the next month.

Refunds are typically not granted for the following:

  • Changed Mind: If a user has used the service for a period and then decides they no longer want it. In this case, users are advised to cancel their plan.
  • Intermittent Usage: Refunds are not issued for periods of non-use within a monthly plan. Users are encouraged to cancel and resubscribe as needed.

Subscription Cancellation​

To cancel a Suno subscription, follow these steps:

  1. Tap your profile icon.
  2. Select Subscription.
  3. Scroll to Cancel Plan under Manage Subscription.
  4. Confirm cancellation to end the subscription at the end of the current billing period.

If you encounter issues canceling, contact support@suno.com for assistance.

Updating Billing Details​

To update your billing information, follow these steps:

  1. Tap your profile icon.
  2. Choose Subscription.
  3. Tap Edit Billing Details within the Billing & Payment field.
  4. This will redirect you to Stripe, Suno’s payment partner, where you can manage your payment methods and billing information.
  5. You can add new payment methods, set a default payment method, or delete existing methods.
  6. Update your billing information as needed.

Credit Balance​

To check your remaining credits:

  • In a mobile web browser, tap your profile icon. The total available credits will be displayed next to Subscription.
  • Pro and Premier plan subscribers can find more detailed information by tapping Subscription. All plan options will also be displayed on this page.

Accepted Payment Methods​

Suno accepts credit and debit cards from VISA, Mastercard, and American Express. Google Pay, Apple Pay, and Cash App Pay are available in some regions. PayPal, wire transfers, and other payment methods are not yet supported. Suno is working to include more payment options in the future.